Refund policy

Annual one-off membership fees (NAD 2,500 per year for project owners and NAD 1,000 per year for investors) activate your account for 12 months. They do not auto-renew: you renew manually. Membership fees are non-refundable after your account has been activated, except where Section 2 below applies. Trading membership (NAD 500 per year) is treated like other memberships: non-refundable once active, except for duplicate or error payments and the 14-day no-activity rule described below.

We refund membership fees in full in two cases. First, if a payment was made in error or a duplicate payment was made (for example, the same fee charged twice), the duplicated or mistaken amount is refunded in full. Second, if you ask us for a refund within 14 days of your first membership payment and before you have submitted any project or requested any introduction, we refund your first membership fee in full.

A featured placement fee (NAD 1,500) is fully refundable until the placement goes live on the site. Once the placement is live it is not refundable, unless OreBridge itself removes the placement for reasons other than a breach of our Terms.

Success fees are governed by the success fee agreement in our Terms of membership and are not refundable once paid.

Send your refund request by email from the email address on your account to info@orebridge.africa. Approved refunds are returned through Stripe to the original payment method and generally take 5 to 10 business days to appear.

Please contact us before starting a card dispute; most issues can be resolved quickly.